Authenticity, engagement and standard setting

The CEO has made a post which is being read by a lot of people as permission to vent.

Lower level people that is.

Upper level people are all 'rah rah yes yes'.

And I suspect middle level people are going to be very silent as they need to do both.  (Although I have noticed a lot of likes...)

To me, it's made me look at the question of enablement again. We have system after system that gets put in place collecting staff ideas and getting very enthusiastic and then nothing happens. And every single system I've seen has this same breaking point : you begin to submit... and you get to this point in the submission process where basically they expect you to do everything, you the submitter.

They expect you to understand the scope of the problem and your solution

They expect you to be able to cost it (get real???)

They expect you to have all the details of the solution.

They even expect you to proof of concept it.

It's this constant push back on the submitter. It's like they don't really want to hear. It's like they really don't want to do anything.

It's like a wall.

Seriously the last time I submitted something if I hadn't had my secondment experience over the previous 3 months I would have had no ability to participate. The process itself has demonstrated this massive disconnect between senior leadership's understanding of staff enablement. We have all these staff who really want to do something but can't do it. And then the upper levels go 'yes we care, tell us your woes' and the cycle starts again. Again and again and again.

Anyway, I posted. I can back up everything I posted.

And it's an interesting problem to think through how, if I were upper levels, would I break this amazingly stupid cycle.

Team ratings while thinking about trust

My one on one with my new manager yesterday. He's now acting as GM too so it's a wonder he has the time. So I think we all save up a lot of work stuff to ask/tell him as he's too busy to barely breathe the rest of the time. But wow, best manager so far, he does not cancel them. That's a real testament to wanting a good staff culture. I can almost count on one hand for each of my previous managers how many 1 on 1s I had with them. They very little seemed to value the time. This big corporate and they go on about 1 on 1s every so often and I don't understand why they can't see that they just don't happen.

But anyway he brings up end of year ratings. And immediately my stress levels go up - I've realised that they were a way that previous managers have justified their treatment of me. If they gave me a reasonable rating then they would have to explain the missed opportunities, lack of responsibilities and just generally the way they talked to/of me. I remember at one point they used to ask us to sign our ratings after they gave them to us. I refused due to how wrong I thought my rating was one year. I don't remember having to sign anything years after that. The one decent manager I had during my years working in that toxic place (besides the manager I got when I was seconded out of there - oh how I wish I had had him years earlier) wanted to give me a middle rating and the manager above him (definitely part of the old guard toxic crowd) made him rate it down. By then I was able to reassure him it was fine as I didn't care - he cared though and I never really got why but possibly because he could see it was unfair too.

But my new manager brings it up and I point out how counter this is to team building as it is one rating against another. And how I don't care as it does not affect my remuneration - all I care about is his review of me as that is what I will take if I was to leave. He's knows all this but at the end of the day he's got to give me a number - that is a problem that this corporate forces on him.

And this seems to run counter to various values they seem to have around working together, etc. It's one of the nails ultimately that pits one person against another, and one team against another.

Seriously, I just don't get it. This is what seems to hurt the most. The large disconnect between corporate values and how they are acted out when it gets down to the lowest levels.

I guess I'm being idealistic. A lot of other companies out there have the same thing. Maybe I just need a holiday. Maybe I need to leave and see what else is out there and what their cultures are like.

Trust

So many differences in the whole approach to work now. In my old section I had set ways of doing work and it had to be 100% correct. In this new area, there is this rough concept of a goal for which we develop an understanding based on business need and business strategy, folded through with the various values we have around customers and with legal and regulatory needs. And 100%? Nice goal there. Let's try 50% if that on the first pass. I'm almost fell off my chair when my senior colleague told me this. About an hour later on the phone my friend who is similarly senior but working in a different industry at the same type of job told me the same and emphasises regularly it will never be 100%.

And this goes straight into the heart of my fears from what happened before and how I learnt how to deal.

Because when you're being bullied/discriminated/  - and I've learnt a new term here - mobbed, one of the ways they get at you is when you make mistakes, when you're not 100%.

I have to send work out that I know is less than 50%. And that goes straight into the heart of my fears. And I have to send it out like that asking for feedback. Be willing and ready for challenge and change.

There is zero room for defensiveness here. All those old rules and protections I've built because I had to before do not work here. If anyone challenges me like that - and they do as there are gossips who pick at people and snipe behind people's backs  - I just have to shrug and focus on the work.

But for the most part they're not like that. And that's another big thing I have to adjust to. As it's not such an overall toxic workplace, the the other areas I deal with are not so toxic, they don't behave in ways (mostly) where I actually have need to throw up my defences. There is a softness there. A willingness for suggestions. A willingness to work together and accept feedback and direction where needed. Everyone who approaches anyone starts with a kind of humility at least while everyone works out who is what where (it's a huge company so this is almost a constant thing to work out for all of us as people swap in and out and are moved around). 

And it all in the end comes back to trust. 

Each year or so I work on a word. Something to think about, something to theme, something that I want to understand in life. This year I was thinking I need to understand relationships better and was going to have the word 'community' but something made me change it just as I was sticking it up there to remind me to 'trust' instead. And... I'm glad I did. I mean practically what does trust mean? It's one of those words that I go, sure I know what it means... but then you think about it a bit more and everything is expressed in a kind of experiential way. So the dictionary definition "firm belief in the reliability, truth, or ability of someone or something." But these days the concept of truth is challenged everywhere. So no wonder I wonder about the concept of trust.

And it affects everything.

Private non-safe and public active inclusion

On Tuesday I caught up with 3 women of what I refer to as "my old toxic area".  They can see the change in me. How I am a lot more relaxed and confident - even while at the same time I am kind of freaked out at how big a task I've taken on in my job in my new area (seriously, it challenges me in 7 different parallels, some of which it's just hilarious how opposing they are to my former work and natural tendencies trained into me how to deal). And I was asked a couple of times, as I was hotdesking on the floor I was previously on, if I missed the old workplace and I replied honestly that yes there were parts I did miss.

Anyway my friends at lunch stated clearly that no it wasn't just me, there are culture problems back in that old area, even (and first) the person who tends to be most cheerful and smiling over it and I've never heard her say it quite so bluntly before. Another of us women (not at lunch) is rotating out for 6 months and the bet is on she won't come back. My longest term friend is due to rotate I could hear in what she was telling me just how hurt she has been since the reorganisation last year - their efforts at complying with diversity efforts just making the problem worse. I don't think the area she is rotating to is that much more culturally better but at least it's away so she'll be given some emotional distance from the day to day in order to sort out in her own mind what is going on and what she can  work out what she wants to do. She is so smart. Seriously she's wonderful - but she's been this background person for years and they either just ignore her or treat her like crap. My one attempt at sticking up for her got me in serious trouble and then she got seriously angry with me for it - I sensed fear maybe? She told me it had had negative consequences for her so I was sorry for sticking up for her as I didn't want that to happen. She's a very private person. I'm glad she's forgiven me. I wasn't sure if I should invite her to lunch but she responded yes really quickly and I think I'm going to try to catch up with her in our holidays. See how we go.

So I was wondering about inviting these people to that private corporate forum sub group thing I mentioned earlier. And... basically I've discovered after that HR person pissed in that group, what's the point? It's not a safe space. So the next thing is looking for external safe spaces. I might see if I can discover more about the Google Women Techmakers thing. However I discovered chatting from staff at the event last Friday that all the large tech companies have a similar program and given Google's horrendous diversity record (the regulator is taking them to court right now because they won't release diversity data from 2015 onwards lol) maybe that is pointless as it's just another tickbox.

They've been shoving down our throats a lot lately diversity this, diversity that. Every fricking team meeting practically since last year. It's been proven that diversity programs don't work and in fact make things go backwards. So as the rare number of women in the group when they go on and on about it you sick there and you feel uncomfortable and you figure you only got your job because of some diversity policy - and so do most of your team members.

Seriously why on earth is my corporate doing this? Do they want it to fail? All this effort for what exactly? Do they actually want to make it worse for us? They do know why we don't raise issues yes?

Just yesterday over new section pizza I was told of the team who works right next to us work the strict 9 to 5 be at your desk hours and a grad in that area, female, was told no she may not go to lunch in the city or work there as it would take too long. Stunned. I did not think that style of working still existed after all their programs and leadership things. The grad this affected was told complain to HR. She has elected not to and just suck it up for another 3 months. I was really surprised anyone would take any other action than what she has done (mind you this was a young white male who said this - he'll learn).

In an interesting state of affairs one of the other women from my old toxic area has done one of the promotional videos for the area that the new wonderful GM is encouraging to change the culture, and it was commented on positively from the GMD. This is a great and good thing. I'm really glad and good on her. It's so rare when women get called out positively specifically for their work and it doesn't come across as a token thing.

Possibly the worst way things are made less diverse is by a passive ignoring.  An active inclusion on things that actually matter is so positive.

Trending in leadership : character

Apparently we're not talking about "personal leadership" anymore. We're talking about character. Which makes sense as prior to this another buzzword was "genuine".

And I keep thinking about Kipling's poem 'If'. Cos, you know how it goes, even if it's about men, being women we're expected to appropriate male things all the time. So in this case even though it's specifically to men, I totally will appropriate it as it's a great poem about character.

If you can keep your head when all about you   

    Are losing theirs and blaming it on you,   

If you can trust yourself when all men doubt you, 

    But make allowance for their doubting too;   

If you can wait and not be tired by waiting, 

    Or being lied about, don’t deal in lies, 

Or being hated, don’t give way to hating, 

    And yet don’t look too good, nor talk too wise: 

If you can dream—and not make dreams your master;   

    If you can think—and not make thoughts your aim;   

If you can meet with Triumph and Disaster 

    And treat those two impostors just the same;   

If you can bear to hear the truth you’ve spoken 

    Twisted by knaves to make a trap for fools, 

Or watch the things you gave your life to, broken, 

    And stoop and build ’em up with worn-out tools: 

If you can make one heap of all your winnings 

    And risk it on one turn of pitch-and-toss, 

And lose, and start again at your beginnings 

    And never breathe a word about your loss; 

If you can force your heart and nerve and sinew 

    To serve your turn long after they are gone,   

And so hold on when there is nothing in you 

    Except the Will which says to them: ‘Hold on!’ 

If you can talk with crowds and keep your virtue,   

    Or walk with Kings—nor lose the common touch, 

If neither foes nor loving friends can hurt you, 

    If all men count with you, but none too much; 

If you can fill the unforgiving minute 

    With sixty seconds’ worth of distance run,   

Yours is the Earth and everything that’s in it,   

    And—which is more—you’ll be a Man, my son!

   Very English. Somewhat Buddhist. A more Christian approach would be to cry with others or feel joy with them: a more empathetic approach. I guess it doesn't talk about how to build those relationships with loving friends. Hmmm. So it's not quite all there. I saw a reference to 'Servant Leadership' on the corporate webpage and almost fell off my chair as that's so Christian. But no worries it referenced a Wikipedia article (being challenged from 2012 as being not sufficiently referenced) referring to Chinese philosophers so no danger of that Christian stuff there. 

Still character is an interesting thing to think about. One step, one day, at a time.

Being able to recognise what is happening

It has surprised me that over the last couple of weeks I am hearing more stories of
a) Women actually asking what to do if the workplace is bad
b) Being told bluntly "Leave".

I guess a) surprises me because I never really asked it. I didn't realise I could. I am very happy to hear of it being asked because this means that more and more women are realising, this is BS and it's not *my* fault. This is very good to hear. This recognition is such a key survival thing.

Now in what has to be hilarious timing  we get these adds from Microsoft *blaming* women for leaving STEM. And here is a fabulous response to this this.

Now I would just like to remind you that this is the same Microsoft that, while very apologetic that it happened, their own employees the product of their own Microsoft culture and policies thought it was ok to have strippers dressed as schoolgirls at an industry party. Say what they like about what they supposedly believe but somehow their beliefs didn't get communicated to middle and lower employees here.

So b) surprises me I guess as maybe I was hoping for a different response? I mean, we're makers and fixers and problem solvers in STEM, so this response is like the total opposite of that. Put that together with a culture that puts the onus on girls to smooth things over, for women to make things all right, for females to do the emotional housework. It kind of goes against the grain.

I'm sick of fighting though. It's so much frigging energy for nothing. Yesterday a colleague from across my organisation who I much admire as being up to date with industry, very capable and adaptive tell me that she's looking for jobs externally. Their section is going through a reorg and it will be the third time she'll have to negotiate for her job.

You see another huge elephant in the room, and it's in this exact same room, is, most tech jobs can be done anywhere - and so a lot of STEM jobs gets shipped off overseas. There is a casualness and insecurity about tech which is just not friendly to people with families. As women bear the brunt of families then this leaves an off taste. I asked my social media why they thought a lot of people didn't study STEM at uni and that was the response from a number of guys who are actually in IT.

There is this huge thing about needing more people with STEM skills ... and then this competing problems with culture and insecurity. I get the feelling that we're going to have to solve it by going around rather than through.

Out. Now to continue getting better.

Well big news  - on Thursday I was successful at a position interview process elsewhere in the company. When I go to write my occupation on a form it will no longer be 'engineer' but instead will be 'analyst'.  Still deeply embedded in the STEM industry and with the need to drive with more autonomy, creativity and influence than I ever have before in my working life. It's back to more of the type of work that I was doing before I found myself in that toxic area. But at a much deeper level in a much harder job.

Such a difference in one year. Last year at this time I stayed with a friend in the country. I was trying to work on a side project for a competition for work and having problems focusing. We spent a bit of time talking about work and I realised that I was a bit of a mess. Come June last year, and the very first day of my first secondment out of there and there was just this massive sense of absolute relief. I had not realised how stressed I was in my old toxic area. That was by the end of Monday. I woke up on the Wednesday and thought, I can't go back. But you know, there are lots of nice people there in my old area and the work is very interesting. But off and on over the months I would think about how I had to go back after my secondment. And then there would be periods of massive spikes of depression thinking back over things. And then I worked out that going back and the spikes of depression were connected. So I became resolute about not going back. And then there was a second secondment away from there - and more importantly into a type of work that I had identified I had the skills for and wanted to do in the future, and that I could transition to as a junior role externally.

And now it's a year later and I can really see what a huge mess I must have been a year ago. Lots of people have commented to me how different I seem - a lot less stressed. I am more mentally healthy than I have been for a very long time.

About two years ago at one point I thought I was having a stroke. ECGs in emergency, an MRI, and a couple of appointments with a neurologist - a professor in neurology at a top teaching hospital no less, and no it's just all in my head. The neurologist was bemused that I was so relieved to be told it was just stress that was causing all these real symptoms. But seriously, why didn't I realise then what my job was doing to me and take action? How could I have kept going?

It's so strange. I guess I've had to survive for so long with my depression - CBT and just constant practice of thinking the best of things and consciously looking for good. And then applying that too my work area. Because there is a lot of good. And a lot of bullying and marginalisation behaviour is much better now. I mean, there are still outrageous examples - as per my last manager in that old toxic area prior to my secondment out. During my secondment out I was given the best possible manager back at my home base of my old area who has been amazing even though for all practical things he's not really my manager. There is just so much good in amongst the old area. But for me that door had closed. I had worked out that I could not go back. And finding that Outlook task kind of proved that again. I would constantly say to this wonderful person that it wasn't them and that they were fantastic, and that the new GM bringing in culture change is fantastic, but I am too damaged.

And I am. My lack of confidence applying for this role. Each little thing doing work, stretching out to make decisions that I would be totally responsible for, creating emails and documents, stretching out to ask questions. Being willing to be wrong. Asking for feedback - oh how precious is feedback and this time actually getting feedback. Being told I got the role and almost collapsing. Not wanting to tell anyone as it doesn't seem real. My posts on friends only social media is obscure and leaning back on a thread from days back about the 4th interview - but the friends who followed that have found it and are very happy for me. They've seen the damage over the years. It's been a long time. And they've seen me since I've been out of there.

So now to get over it. I've realised that listening to my friend in my old area saying that I have to get over it while I was there actually wasn't reasonable. The damage was done over a long long time. I was in that old area since 2000 and various incidents also prior that. That's a long, long time. To expect someone to just snap out of it is not realistic. I stayed because I was a little boiled frog. It's going to take me a while to trust again. It's going to take me a while to trust managers again - although I think I'm a naturally trusting person. Except HR. I don't think I'll ever trust HR at our company again but I don't really have to because they don't deal with us so that doesn't matter.  There are little day to day incidents of respect - it almost weirds me out.

I think that how I am going to get over this is producing one piece of work at a time. One document. One workshop. One training session. One repository. They know I'm still learning the technical stuff. They know my approach and my attitude. I delight that every day I'm there I'm learning new stuff. That one of my immediate team members is amazing at this job and I have him to learn off.  And all of this translates to roles I could get outside, away from the old area's type of industry.

Today two later there is a sense of relief and calm and determination. Even if I'm not up for this job I've got a chance. There is so much I can learn here. In fact I am also going to be working with an SME who is at the technology heart of some of my biggest technical dreams. I am nervous I won't be up for this but I'm going to try. See what happens I guess.